You can send an email to info@thewoodgiant.com. We'll answer within 24 hours.

Send an email as soon as possible to info@thewoodgiant.com. Remember to insert your order number in your message, so that we can help you out immediately. Please note that the refund requests are managed by our staff. If you'd like to ask for a refund, please keep in mind that we require some conditions. Visit our refund policies page to learn more.

We kindly ask you, first of all, to look in your unwanted advertising or spam inbox. If you still can't find the email there, you can contact us at info@thewoodgiant.comand we'll send your confirmation message.

We offer worldwide free shipping. Our company is located in the United Kingdom but we have other warehouses around the world to make shippings faster.

Nope! The shipping cost is on us :)

Visit our Shipment page to find out the extimated shipping time to your location.

Of course! After processing your order, we will send you an email containing your tracking code and a link to see the real-time status of your package. If you cannot find your tracking code, you can contact us at info@thewoodgiant.com.

We kindly ask you, first of all, to look in your unwanted advertising or spam inbox. If you still can't find the email there, you can contact us at info@thewoodgiant.comand we'll send your confirmation message.

In some areas of the United States, the wax might not be included in the box due to safety restrictions imposed by courier services and customs regulations. These restrictions occasionally lead to the removal of wax from packages during the customs process. However, you can use any type of wax as a substitute, including the wax from a standard candle you may have at home. This ensures you can still enjoy our product without any inconvenience.

You can pay with a prepaid, debt or credit card or with ApplePay, GooglePay and PayPal. All payments are completed in a 100% SSL-secured payment environment.

Yes, all costs - VAT included - are already incorporated in the price you see on the website.