Privacy policy

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 16. 

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@thewoodgiant.com.

 

Privacy Policy for SMS Marketing

1. Introduction
This Privacy Policy explains how we collect, use, and safeguard your personal information in connection with our SMS marketing program. We are committed to protecting your privacy and ensuring the security of your data. By using our website and opting in for SMS marketing, you consent to the practices described in this Privacy Policy.

2. Information We Collect
We collect and process the following types of information in connection with our SMS marketing program:
a. Phone Numbers: When you opt-in for SMS marketing at checkout on our Shopify website, we collect your phone number to send you SMS messages related to abandoned carts.
b. Cookie Data: We use cookies to help keep track of items you add to your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. The use of cookies allows us to offer you a more personalized shopping experience.
c. Text Messaging Opt-In Data: We collect and store information related to your consent to receive SMS messages. This data is used solely for the purpose of sending you SMS messages related to abandoned carts and will not be shared with any third parties.

3. How We Use Your Information
We use the information we collect in the following ways:
a. SMS Marketing: We use your phone number to send you SMS messages related to abandoned carts. These messages may include cart reminders and special offers to encourage you to complete your purchase.
b. Cookie Data: We use cookie data to determine when to send cart reminder messages via SMS. This data helps us improve your shopping experience and provide you with timely reminders.

4. Sharing Your Information
We do not share the phone numbers you provide or the text messaging opt-in data with any third parties. Your information is kept confidential and used exclusively for SMS marketing purposes.

5. Data Security
We take every reasonable precaution to protect your information.

6. Your Choices
You can opt out of receiving SMS marketing messages at any time by following the instructions provided in the SMS messages you receive. You can also contact us at info@thewoodgiant.com to request to be removed from our SMS marketing program.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page periodically for the latest information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS marketing practices, please contact us at info@thewoodgiant.com.